Frequently Asked Questions
Sky Nanny is a platform connecting elderly travelers with compassionate companions traveling on the same flight, ensuring no one travels alone. Users can list their travel details under 'Need Assistance' to find a suitable companion. The total cost is $110, including a $10 platform fee and $100 paid directly to the helper after the journey.
Simply sign up and create a new travel request. Choose whether you need assistance or want to help others. Provide your flight details, and our system will automatically match you with someone traveling on the same flight.
Our helpers are fellow travelers who sign up to offer assistance and companionship. They undergo verification through our platform to ensure they can provide comfortable and safe assistance during the journey.
We prioritize safety by verifying user identities and providing detailed profiles for review before confirming matches. We encourage communication before the trip to build trust and collect feedback after each journey.
The total cost for assistance seekers is $110, which includes: $100 paid directly to the helper as compensation for their assistance, and a $10 platform fee to support our operations and customer support. There are no hidden charges.
Yes, absolutely. Once matched and the platform fee is paid, we provide contact information for both parties. We encourage you to communicate and coordinate meeting details at the airport to ensure a smooth journey.
Helpers assist with: Pre-flight check-in, baggage handling, and security procedures; During flight assistance with boarding, finding seats, and in-flight needs; Post-flight guidance through disembarking, baggage claim, and connecting with onward transportation.
The $100 helper fee is paid directly by the assistance seeker to the helper after the trip completion. Payment methods can be discussed and agreed upon between both parties.
We take privacy seriously. Personal information is securely stored and only shared between matched parties. Contact information is only revealed after the platform fee payment is completed.
Yes, our support team is available to assist with any concerns before, during, or after the trip. You can reach us through the platform for immediate assistance.
If you're traveling and want to help others, sign up and create a helper request. Requirements include: willingness to assist others, completion of our verification process, and a compassionate attitude. Helpers receive $100 as compensation for their assistance.